Privacy Policy

1. Information we collect

Account information

We process your name, username, email address, password hash, account identifiers, security settings, and acceptance of service policies.

Connected accounts

If you connect Discord, we process the Discord account identifier and basic identity information returned with your authorization. We use a protected fingerprint to enforce account and free-claim limits. We do not store your Discord password.

Service and server information

We process server configuration, resource usage, status, network addresses, permissions, collaborators, support records, activity events, and the files or console data needed to provide hosting.

Technical information

We process IP addresses, browser and device information, timestamps, cookies, security signals, request metadata, and diagnostic logs used for authentication, abuse prevention, reliability, and troubleshooting.

2. How we use information

• Create, secure, and operate your account and game servers.
• Send account setup, password, security, service, and support messages.
• Place servers, enforce plan limits, recover failed work, and diagnose incidents.
• Prevent duplicate free claims, fraud, abuse, attacks, and limit avoidance.
• Comply with legal obligations and enforce our policies.
• Improve the service using aggregated or de-identified operational information.

3. Cookies and similar storage

Acore uses cookies and local browser storage that are necessary for login sessions, security controls, preferences, and panel operation. Public registration uses Cloudflare Turnstile to distinguish legitimate visitors from automated abuse; Cloudflare may process browser, device, network, and challenge signals for that purpose. Identity providers may set their own security cookies. We do not currently use the public website for behavioral advertising tracking.

4. Service providers and disclosures

We share information only as needed with infrastructure, email-delivery, security/CAPTCHA, identity, domain/network, and future payment providers that help operate Acore Hosting. They process information under their own terms and privacy commitments.

We may also disclose information when reasonably necessary to comply with law, protect users or the service, investigate abuse, respond to a valid legal process, or complete a business reorganization. We do not sell personal information for money.

5. Retention

We keep information for as long as needed to provide the service, protect security, resolve disputes, enforce limits, and meet legal or accounting obligations. Security and anti-abuse fingerprints may be retained after account deletion when necessary to prevent repeated free-tier abuse. Server data may remain briefly in backups before scheduled deletion.

6. Security

We use access controls, encrypted transport, password hashing, rate limits, protected secrets, backups, and operational monitoring. No system can guarantee perfect security, so you should use a unique password, enable available account protection, and keep independent copies of important server data.

7. Your choices and rights

You can update much of your account information in the Panel, disconnect eligible linked accounts, manage collaborators, or request account assistance through the support channel published there. Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information.

We may need to verify your identity before completing a request. Some information can be retained when required for security, legal compliance, disputes, or anti-abuse enforcement.

8. Children

Acore Hosting is not directed to children under 13. Users must also meet Discord’s minimum age and any higher local requirement. If you believe a child provided information contrary to these requirements, contact us through the Panel support channel.

9. Changes and contact

We may update this policy as Acore Hosting develops. We will post a new effective date and provide additional notice for material changes when reasonably practical.

Privacy questions and requests can be submitted through the support channel published inside the Acore Panel.